2016…Another Exciting Year for KMRD Partners!
KMRD’s numbers continue to tell a story of financial strength, new growth, and achieving our goals. But, there are also stories behind the numbers. And many good reasons for our success.
2016 was a terrific year for KMRD. We made a few strategic investments to our business which added tremendous value to the firm, expanded into new lines of business, ran our business effectively and even won an award honoring ethics in the workplace. We also expanded our deep bench with two more industry leaders and a few more outstanding people joined our team.
Most importantly, we met or exceeded commitments to our clients, treated our employees and our community well and new organic growth entering into 100+ new client partnerships.
We want to thank our clients, employees, partners and friends for a great year and for making KMRD what is is today.
2016 Highlights
- GROWTH – Our business grew another 18%!
This homegrown increase validates our unique approach to risk and insurance. We also entered into 137 new client partnerships. A new record… - SERVICE & LOYALTY- We retained over 98% of our clients. We are grateful for their loyal partnership.
- PROVEN RESULTS – New clients who assigned KMRD as their exclusive representative achieved rate decreases that were better than the marketplace average including more coverage!
- DIVERSITY – No one industry represents more than 15% of our business. We specialize in one thing… improving the fundamentals of risk management.
CAPACITY – Staffing levels and technology enable us to provide broader coverage, better claims results, impact safety and loss control support and provide competitive pricing. Our Risk Management Division’s client to employee ratio remains a low 4 to 1. You will not find a more focused support team.- POPULARITY – Interest from potential new clients continues to grow. Unique visitors to our website increased 62%!
- INTEGRITY – No one carrier has more than 10% of our business demonstrates we do not have any standing carrier favorites. The carrier who does the best job for our client will always be our favorite.
New Practices & Groups
- HUMAN CAPITAL – The best of the best joined our team. We are now uniquely qualified to analyze, design, build, and implement client-centric human capital solutions that foster an organization’s ability to attract, retain and motivate talent.
- AGING SERVICES – Our newly formed aging services practice group offers extensive industry knowledge, valuable insight and core coverages tailored to the unique needs of aging services organizations. This practice takes an integrated approach to controlling risks and safeguarding the Aging Services Organization and is led by John Garber. Other key contacts include Karl Granlun and Keith Boyer.
- CAPTIVES – Our captive expertise and access expanded significantly.
- HOME STAGING – We are now one the leading provider of insurance for professional home stagers.
- PROPERTY PRESERVATION – KMRD’s program supports the insurance needs of property preservation companies.
Better Client Support
- BETTER COVERAGE – We analyzed a record 1,579 policies in 2016 bringing our database of coverage reviews to a total of 15,602. This equates to over 2.5 million individual coverage points! We put this coverage expertise to use for our clients every day!
- MORE PRODUCTIVITY – We filed another record 105,566 documents to our proprietary risk management system. We now have over 700,000 documents. We are in the information business and our ability to accumulate and access intellectual capital assists us in serving our clients better.
Misc Business Improvements
- SUCCEED RISK MANAGEMENT CENTER – We now offer the most comprehensive insurance risk management platforms available. It includes online safety training modules, HR tools, Cert Tracking, and more.
- WE MOVED OUR OFFICES! – After an extensive search for more space to accommodate our growth, we moved downstairs! We look forward to showing off our new digs! Want to learn more?
- WE HIRED GREAT PEOPLE – We made a few strategic hires! People who share our values and are highly respected in the industry and community. They are perfect for KMRD! Want to join the KMRD team? We’re always looking for great people!
- CLIENT ACCESS CENTER – We improved our ability to serve and collaborate with our clients with improvements to our client access center. Check out the new tools and industry forms.
Giving Back
We are proud of our community efforts! KMRD provided meaningful support to many organization including Feed My Starving Children, Keystone Opportunity Center, Gilda’s Club, Children’s Hospital, Bringing Hope Home.. to name a few.
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