Survey Results: KMRD Ranks High in Insurance Industry Customer Satisfaction

Insurance Industry Customer Satisfaction

In the fall of 2018, we commissioned a 3rd party Insurance Industry Customer Satisfaction survey of our clients – to better understand and meet their needs, and find out how we are tracking in terms of providing real value. The results were impressive – and yet, there is still room for improvement.

In our latest insurance industry customer satisfaction survey, KMRD earned an average 9.5 (out of 10) across all of our respondents who believe KMRD to be a trusted partner for insurance, risk management, and human capital, with the right knowledge to handle requests, and able to quickly put you in touch with the right person when you need help.

KMRD earned an 9.5 Overall Satisfaction (OSAT) rate and a Net Promoter Score (NPS) of 85.8. Additionally, 90.6% of you are what are called “promoters” who would be “extremely likely to recommend KMRD to a friend or colleague”.

Our results for both Overall Satisfaction and Net Promoter were higher than most, if not all, of our closest competitors. To put those above numbers into perspective, our competition (on average) earned 65.5 NPS with only 76.9% of their respondents considered to be “promoters”.

While the above figures are impressive, we believe there is still much room for improvement. Our goal for 2019 at KMRD is to work even harder to continue to earn our  business and ensure exceptional experiences for every one of our clients each and every day. In 2019, we hope to become even better at Insurance Industry Customer Satisfaction.

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