KMRD Partners Ranks High in Risk Customer Satisfaction
In the fall of 2018, we sent out a survey to our clients to better understand and meet their needs, and find out how we are tracking in terms of providing real value. The results were impressive – and yet, there is still room for improvement.
We would like to offer all of our customers our heartfelt thanks for taking part in our 2018 Customer Satisfaction Survey. We commissioned this survey to help us better understand and meet your needs, and to find out how we are tracking in terms of providing real value.
We truly value the information provided. The feedback is important to us, as it not only educates where we need to focus our attention over the next 12 months, but also shows our team the areas where additional support is needed and where we can improve our service offerings.
We are pleased to announce the results were overwhelmingly positive. We are still working through the data responses, and prioritizing areas for improvement, but for now we thought we would give you a brief snapshot of our initial findings below. We’ll share much more detail about each survey section, in the coming weeks and months, in future blog posts and newsletters. In addition, we’ll use our new insights to speak directly to your most critical problems in risk – and we’ll also share useful content topics around information our customers care about most.
A Few Big Wins
KMRD earned an average 9.5 (out of 10) across all of our respondents who believe KMRD to be a trusted partner, with the right knowledge to handle requests, and able to quickly put you in touch with the right person when you need help.
KMRD earned an 9.5 Overall Satisfaction (OSAT) rate and a Net Promoter Score (NPS) of 85.8. Additionally, 90.6% of you are what are called “promoters” who would be “extremely likely to recommend KMRD to a friend or colleague”.
Our results for both Overall Satisfaction and Net Promoter were higher than most, if not all, of our closest competitors. To put those above numbers into perspective, our competition (on average) earned 65.5 NPS with only 76.9% of their respondents considered to be “promoters”.
While the above figures are impressive, we believe there is still much room for improvement. Our goal for 2019 at KMRD is to work even harder to continue to earn our business and ensure exceptional experiences for every one of our clients each and every day.
Once again, we would like to thank our clients for taking part in this survey. If you have any comments on the survey data or want to learn more about how to become a KMRD client, please email us at contactus@kmrdpartners.com.
Sincerely,
Robert M. Dietzel, ARM, CIC
Co-Founder & Principal
KMRD Partners, Inc.
What’s your biggest challenge when it comes to risk? Send Bob a confidential email.
Bob Dietzel is the Co-Founder and Principal at KMRD Partners Risk & Insurance Solutions, a leading risk management and human capital solutions firm the Philadelphia region.
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KMRD delivers risk management and human capital solutions to over 700 clients nationwide. Our award-winning team, disciplined approach, proven processes, combined with our risk management portal make KMRD the leading choice to improve general liability protection and reduce the overall cost of risk.
